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Find quick answers to common questions below.

How do I book a caregiver?

You can browse available caregivers, review profiles, and book an appointment directly through our platform.

How are caregivers verified?

All caregivers undergo identity checks, background screening, skill verification, and ongoing performance monitoring.

Can I cancel or reschedule a booking?

Yes, you can cancel or reschedule your booking through your dashboard before the appointment time.

How do I make payments?

Payments are processed securely online using credit, debit, or digital wallets.

Can I communicate with my caregiver before the session?

Yes, SmartlyCare allows safe in-app communication with your caregiver before the session.

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